Hotel review management for every guest review

A guest who wrote in German expects a reply in German. Ratingly replies in the reviewer's language when it is one your property covers, and in your main business language otherwise. The voice profile carries across languages, so the reply still sounds like your hotel.

Booking.com is imported, Google and Tripadvisor are monitored, and every draft lands in one queue with the platform and language attached.

Noise, cleanliness, a missed wake-up call, a billing error, a safety concern. These are the reviews that can cost bookings, and they are also the ones where a careless reply causes more damage.

Drafts never admit liability, name staff or promise a refund in public. They acknowledge the stay, say what is being checked, and invite the guest to continue privately. Anything involving health or safety waits for you.

• No public compensation promises
• No named staff or private guest details
• Health and safety flags always escalated

Independent hotels use Ratingly to keep up without a marketing team. Groups use location profiles and manager roles to keep tone consistent while letting each property answer its own guests.

Monthly reports show rating trends, response speed and recurring themes across the portfolio, with the detail broken down by property.