Blog
Practical advice on reviews and replies.
21 October 2026
How to reply to a 2-star review (with examples)
Two worked examples of a reply to a 2-star review — a service delay and a parts complaint — plus a four-part structure and the lines to avoid.
Read21 October 2026
How to respond to a negative Google review (step by step)
A practical structure for answering a bad Google review: what to say, what to avoid, and when not to reply at all.
Read20 October 2026
How to reply to a 5-star review (without sounding like a bot)
Five-star reviews deserve better than “thanks for your feedback”. How to answer warmly, specifically and without a copy-paste template.
Read20 October 2026
How to respond to a fake Google review
What to do when a Google review looks fake: how to report it, what to say publicly, and what never to do.
Read19 October 2026
How to reply to a 1-star review (without making it worse)
A calm, five-part structure for answering harsh reviews — written for the people who read them later.
Read19 October 2026
Restaurant review response examples for six awkward situations
Cold food, long waits, billing errors, noisy tables and staffing complaints — with a reply example for each.
Read19 October 2026
Hotel review response examples for the complaints that cost bookings
Noise, cleanliness, billing, breakfast and service complaints — plus how to answer reviews written in another language.
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