For restaurants
Restaurant review management software for busy services
Restaurant reviews arrive when you are prepping, plating or closing. Ratingly drafts a reply that names the dish, the wait or the evening the guest described, checks it, and sends it to your phone. You approve it in the gap between services.
- Google and Tripadvisor
- Food, service and wait-time complaints
- Approve from your phone
How a reply happens
- 1
A review arrives
We read the rating, the language and anything sensitive.
- 2
A draft in your voice
Specific to what the reviewer actually said.
- 3
An independent check
Accuracy, tone, safety and platform rules.
- 4
You approve
Approve, edit or skip from your phone. Then paste it in.
One queue for the platforms you connect
- Trustpilot
- Tripadvisor
- Booking.com
- Yelp
01
Reviews about the things restaurants actually argue about
Food came out cold. The table was not ready. The bill was wrong. A dish changed and a regular missed the old version. Each of those needs a different reply, and a template cannot tell them apart.
Ratingly reads the specific complaint and answers it without inventing a cause. It apologises for how the evening felt, says what you are doing about it, and moves the detail to a private conversation rather than debating it in public.
- No public refunds, free meals or discounts
- No arguing about what happened
- Named staff only where your profile allows it
02
One voice across Google and Tripadvisor
Guests check both. Ratingly keeps Google and Tripadvisor reviews in one queue, so a reply written on a busy Friday does not sound like a different restaurant from the one written on Monday.
Positive reviews still get real attention: a mention of the dish they loved or the server who looked after them, in your own sign-off.
03
What owners use it for
Independent restaurants use it to stay on top of Google without hiring an agency. Groups use it to keep five locations consistent and to spot a complaint that keeps repeating across sites.
The monthly report turns reviews into a short list of themes: what guests praise, what keeps going wrong and three concrete things to fix next month.
Can it reply to Tripadvisor as well as Google?+
Yes. Tripadvisor is monitored and replies are drafted for you to place. Google replies are paste-ready while our Business Profile API access is pending.
Will it offer a refund or a free meal in the reply?+
No. Public promises invite copycats and can read as buying a better rating. The draft invites the guest to contact you privately instead.
Can it handle multiple restaurant locations?+
Yes. Each location has its own profile, and groups get a combined view plus manager roles per site.
Answer your next review in under a minute.
14 days free, no card. From $29 per location per month after that.