Tripadvisor

Tripadvisor review management for restaurants and hotels

Tripadvisor readers are planning a trip, a meal or a night away. Your replies are part of what they judge. Ratingly drafts a specific, well-mannered answer for each review and sends it to you for approval.

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Restaurants and hotels
Multilingual drafts
No public compensation promises

How a reply happens

1
A review arrives
We read the rating, the language and anything sensitive.
2
A draft in your voice
Specific to what the reviewer actually said.
3
An independent check
Accuracy, tone, safety and platform rules.
4
You approve
Approve, edit or skip from your phone. Then paste it in.

Write for the next guest

A Tripadvisor reply is read by people who have not visited yet. Thanking the reviewer is the easy part; showing the next guest that you take a complaint seriously is the point.

Ratingly names the specific issue when the review does, avoids repeating accusations as fact, and keeps the reply short enough to read on a phone.

Languages and tone

Guests from different markets leave reviews in their own language. The reply follows the languages your property covers, with the same voice profile behind it, so the German and English replies sound like the same business.

Sensitive complaints about health, safety, staff or billing are escalated to you before the draft is used.

Alongside Google and Booking.com

Tripadvisor joins Google and Booking.com in one queue. You see the platform, the rating and the language, and approve the reply from Telegram, email or the dashboard.

Monthly reports combine the platforms into themes, so you can see whether the same complaint keeps appearing across channels.

Questions