Trustpilot

Trustpilot review management without the rush

Trustpilot reviews are public, persistent and often read by people who have never used your business. Ratingly drafts a reply in your voice, checks it against Trustpilot's rules, and sends it to you for approval.

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Monitored alongside Google
No public promises
Your approval before use

How a reply happens

1
A review arrives
We read the rating, the language and anything sensitive.
2
A draft in your voice
Specific to what the reviewer actually said.
3
An independent check
Accuracy, tone, safety and platform rules.
4
You approve
Approve, edit or skip from your phone. Then paste it in.

Answer in the right register

Trustpilot reviewers are often comparing several providers. A reply that sounds defensive confirms the doubt; a calm, specific answer shows how you handle problems.

Ratingly reads the review, drafts a response that stays within Trustpilot's guidance, and avoids naming staff, revealing account details or offering public compensation.

One queue, one voice

Trustpilot sits next to Google and Tripadvisor in the same queue. A reply approved on a phone on Friday sounds like the same business on Monday, because both come from the same voice profile.

Replies are drafted for you to place in Trustpilot. We do not automate posting where the platform's rules or your own review process require a human.

Report, do not argue

If a review appears to break Trustpilot's rules, the right route is the platform's reporting process, not a public argument. Ratingly flags reviews that may qualify and keeps the reply neutral while you decide.

It never asks a reviewer to change or delete a review, and never offers an incentive to do so.

Questions