For clinics
Clinic review management with privacy in mind
Patient reviews need a different kind of care. You cannot confirm that someone was a patient, discuss treatment or repeat a clinical detail in public. Ratingly drafts a warm, careful reply that stays inside those lines, and sends it to you before anything is used.
- No confirmation of patient status
- Privacy-aware drafts
- Human approval on every reply
How a reply happens
- 1
A review arrives
We read the rating, the language and anything sensitive.
- 2
A draft in your voice
Specific to what the reviewer actually said.
- 3
An independent check
Accuracy, tone, safety and platform rules.
- 4
You approve
Approve, edit or skip from your phone. Then paste it in.
01
Replies that respect the clinical boundary
A review may describe a treatment, a diagnosis or a billing dispute. The reply cannot confirm any of it. Ratingly acknowledges the experience, avoids repeating clinical detail and moves the conversation to a private channel where the practice can respond properly.
Anything involving health, safety or a complaint about care is escalated to you. The draft never argues about clinical judgement or offers a public remedy.
- No “we're glad your treatment went well” confirmations
- No clinical details repeated back
- No public promises about refunds or outcomes
02
Consistent from the front desk to the website
Patients compare practices by their reviews. A calm, consistent tone across Google and the practice website signals a well-run clinic; a defensive reply stands out for the wrong reason.
The voice profile captures how your practice speaks: formal or warm, first names or titles, who signs off. Every reply follows it.
03
Built for small practices and groups
A single practice can start with the free Google audit and approve replies from a phone. Groups can give each location its own profile and manager while keeping a shared tone and a portfolio report.
Data stays on EU servers, review content is deleted after 30 days, and every approval is logged.
Can the reply confirm that someone was a patient?+
No. The drafts avoid confirming patient status or discussing treatment. They acknowledge the experience and invite a private conversation.
Is Ratingly HIPAA certified?+
We do not claim HIPAA certification. Ratingly is built for privacy by default, hosted in the EU, and avoids clinical detail in replies. Ask us about your specific compliance requirements before connecting patient data.
Does it work for dental and veterinary practices?+
Yes. The same privacy rules apply. The voice profile and escalation rules can be adjusted per practice.
Answer your next review in under a minute.
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