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Salon review management that keeps your voice

Salon reviews are personal: a colour, a cut, a stylist, an appointment that ran late. Ratingly writes replies that sound like the person behind the chair, not a corporate inbox, and sends them to you for a quick approval.

Start your 14-day trial Get a free reply audit

Warm, personal replies
Named stylists only if you allow it
Approve between clients

How a reply happens

1
A review arrives
We read the rating, the language and anything sensitive.
2
A draft in your voice
Specific to what the reviewer actually said.
3
An independent check
Accuracy, tone, safety and platform rules.
4
You approve
Approve, edit or skip from your phone. Then paste it in.

Warm does not mean vague

“Thanks for your feedback” could be any salon in the country. Ratingly picks up the detail the client mentioned — the balayage, the stylist, the wait — and answers that, in your sign-off and tone.

The voice profile records whether you use first names, how casual you are and which phrases you never use. If you do not name staff in replies, the draft does not either.

Handle the awkward ones calmly

A client unhappy with a colour or a late appointment is a sensitive review. The draft apologises for how the experience felt, offers a private conversation, and never debates the result publicly or promises a free redo in the reply.

Reviews mentioning health, safety or an allergic reaction are always escalated to you before anything is used.

No public discounts or free treatments
No arguing about the result
Sensitive reviews always wait for you

One chair, one desk, or eight locations

Independent stylists can start with a free audit and answer from their phone between clients. Salons with several locations keep a consistent tone while each manager approves their own reviews.

Monthly reports show what clients mention most and where the experience is slipping, without naming reviewers.

Questions