For restaurants, hotels, clinics, salons and garages
AI review management software that sounds like you.
Every review answered. In your voice, with your OK.
Start with a free Google audit, or connect Google, Trustpilot, Tripadvisor, Booking.com or Yelp. Ratingly drafts a thoughtful reply within hours, has it checked, and sends it to your phone for a one-tap approval. Customers see a business that listens. You spend minutes a week, not hours.
- No card needed
- Cancel any time
- Hosted in the EU
Markus T.
We waited 40 minutes for a table we had booked, and nobody told us why. The fish was excellent once it came.
Draft reply · in your voice
Hi Markus, thank you — and I'm sorry. A 40-minute wait for a booked table isn't the evening we want for anyone, and you should at least have been told why. I've talked it through with the team on the door. Glad the fish made up for some of it. — Lena
- Specific
- No promises
- Your sign-off
Nothing is posted until you tap Post.
Example — illustrative review and reply, not a real customer.
Reviews from the platforms you connect, in one place
- Trustpilot
- Tripadvisor
- Booking.com
- Yelp
How it works
Set up in an afternoon. Then it just runs.
- 1
Connect
Start with a free audit of your Google reviews, then connect Google, Trustpilot, Tripadvisor, Booking.com or Yelp. We monitor each connected listing and draft every reply for you to approve and paste.
- 2
Teach your voice
A ten-minute interview captures how you talk to customers, your sign-off, what you never say and who may be named.
- 3
Approve in one tap
Each new review gets a specific, checked draft within two hours. Approve, edit or skip it from Telegram or email, then paste it into the platform.
Not a template
Replies that sound like someone actually read the review.
Future customers read your replies before they book. A copy-paste “thank you for your feedback” tells them nobody is listening. Ratingly picks up what the reviewer actually said and answers it the way you would.
The usual reply
Thank you for your feedback! We value all our customers and hope to see you again soon.
A Ratingly draft
Thank you, Sofia! So glad the kids loved the pizza oven tour — Marco says they asked better questions than most adults. Next time, try the pistachio gelato; it's new this month. — Giulia
Example — illustrative review and reply, not a real customer.
Safe by default
Your name is on every reply. So you stay in charge.
Hard reviews always wait for you
Replies to 1–3★ reviews, and anything about health, safety, staff or money, are never posted without your OK.
A second, independent check
A separate reviewer scores every draft for accuracy, tone and platform rules, and sends weak ones back.
Nothing goes live without you
Ratingly drafts the reply; you place it. Every reply is paste-ready, so nothing appears under your business name until you post it yourself.
No public promises
Drafts never offer refunds or discounts in public and never argue with the reviewer.
Honest by design. AI drafts and you approve, and we say so openly. We never write, buy or post reviews, and when you ask customers for reviews, everyone gets the same message — not just the happy ones.
4.5★
Avg rating
100%
Answered
3 h
Median reply
What guests keep mentioning
Next step: confirm booked tables by text on Friday and Saturday evenings.
Example report — illustrative figures, not a real business.
Monthly report
Know what customers keep telling you.
On the first of every month you get a short PDF: your rating trend, how fast you answered, the themes people praise and complain about, how you compare nearby, and three concrete things to do next.
- Rating and response trends across every platform
- Themes in plain language, no names
- Ask every customer for a review by SMS or email (Growth)
Solutions
Built for your business and your platforms.
AI review management
Drafts in your voice, checked before you see them, approved by you.
Learn moreGoogle review management
Start with a free audit and keep your Google replies specific.
Learn moreFor restaurants
Food, service and wait-time complaints answered between services.
Learn moreFor hotels
Multilingual guest replies across Google, Booking.com and Tripadvisor.
Learn moreFree reply generator
A starter reply you can copy in about a minute, no account.
Learn moreAll solutions
Every industry and platform we support, in one place.
Learn moreIs this AI?+
Yes. AI drafts every reply, an independent quality check reviews it, and you decide. We never write or post reviews, and we never ask anyone for a particular rating.
Will it post anything without me?+
No. Ratingly drafts replies and you approve them. Every reply is paste-ready: copy it into Google Business Profile or the platform you use. Nothing is posted automatically.
Will it sound like me?+
The voice interview captures your tone, sign-off and house rules, and every edit you make teaches it. You can try it on your real reviews during the free trial.
Which platforms?+
Google public listings, Trustpilot, Tripadvisor, Booking.com and Yelp. Google, Trustpilot, Tripadvisor and Yelp are monitored; Booking.com is imported. Every reply is drafted for you to approve and paste. Nothing is posted automatically on any platform.
Where is my data?+
On servers in the EU. Google review content is deleted after 30 days, and you can download or delete everything from Settings at any time.
What does it cost?+
From $29 per location per month. The 14-day trial needs no card.
Answer your next review in under a minute.
14 days free, no card. From $29 per location per month after that.